joya9bet Privacy Policy

joya9bet is an online gaming and betting platform serving users in Bangladesh. Your privacy is a priority for us. This privacy policy explains what information about you is collected when you use our website, create an account, or use our services, why it is collected, and how it is managed.

This document should be read alongside joya9bet's Terms and Conditions, as both documents together form the complete legal framework governing your account and use of our services. By using the site, you are considered to have given your consent to this privacy policy.

joya9bet may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Current address
• Email address and mobile number

2.2 Financial Information

• Records of deposit and withdrawal transactions
• bKash, Nagad, Rocket, or bank account details (for transaction processing only)
• Account balance and betting history

2.3 Technical Information

• IP address and device type
• Browser and operating system information
• Login time and session duration
• Data collected from cookies and tracking pixels

2.4 Behavioural Information

• Types of gaming and betting activity
• Time spent on different parts of the site
• Search and filter usage patterns

joya9bet collects your information through various methods:

• Direct Provision: You provide information yourself when you fill in a registration form, log in, make a deposit or withdrawal, or contact our support team.
• Automatic Collection: Technical and behavioural information is collected automatically through cookies, log files, and similar technologies when you use the site.
• From Third Parties: Transaction-related information is received through payment gateways or identity verification service providers.
• OTP and Verification Process: An OTP is sent during mobile number verification; no personal information is stored during this process.

Your information is used only for specific and legitimate purposes. The main purposes are listed below:

• Creating accounts, verifying identity, and ensuring secure login
• Processing deposit and withdrawal transactions and maintaining transaction records
• Detecting and preventing fraud, money laundering, and unauthorised access
• Providing customer support and resolving complaints
• Meeting regulatory requirements and maintaining records
• Reviewing and improving the quality of platform services
• Activating applicable bonuses and promotional offers
• Identifying and resolving technical issues

joya9bet uses industry-standard technology to keep your information secure. The key elements of our security measures are:

5.1 Encryption

All data transmissions are encrypted using SSL (Secure Socket Layer) technology. This ensures that no third party can read or alter data while it is being transmitted over the internet.

5.2 Access Control

Only staff members who need your information for their work can access it. All staff are bound by confidentiality agreements and receive regular data security training.

5.3 Retention Period

Information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period due to legal or regulatory requirements. Once that period has passed, the information is securely deleted.

We may share your information in limited circumstances and only with specific third parties:

• Payment Processors: Information required to complete transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant financial service provider.
• Game Software Providers: Minimum necessary session information may be shared with platforms such as Pragmatic Play, Evolution, JILI, and PG Soft for the purpose of delivering gaming services.
• Technology Service Providers: Hosting, analytics, and security service providers may access limited technical information under contractual terms.
• Law Enforcement Agencies: Information may be provided to authorities where there is a legal obligation or court order to do so.

Before sharing information with third parties, we ensure that they comply with appropriate data security standards.

Cookies are used on the joya9bet website. Cookies are small text files stored in your browser that help improve the functionality of the site.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, ensure security, and support core functionality. These cannot be disabled.
• Functionality Cookies: Remember your language preference and other settings.
• Analytical Cookies: Collect anonymous statistics to understand how the site is being used.

7.2 Cookie Control

You can disable non-essential cookies from your browser settings. However, doing so may limit some functionality of the site.

As a joya9bet user, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If any of your information is incorrect, you may request that it be corrected.
• Right to Deletion: Where there is no legal obligation to retain it, you may request that your information be deleted.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
• Right to Object: You may object to your information being used for a specific purpose.
• Data Portability: You may request the information held about you in a structured format.

To exercise these rights, write to the contact address provided below. We aim to respond within 30 working days.

For more information on responsible gaming, our Responsible Gaming page has detailed guidance, including options for managing your account.

joya9bet's services are for persons aged 21 or over only. We do not knowingly collect or process the personal information of any minor.

Age is verified at the time of registration. If a user is found to be under 21, that account will be closed immediately and the associated information will be deleted.

joya9bet may review and update this privacy policy from time to time. You will be notified before any changes take effect, either by email to your registered address or through a prominent notice on the site.

Each version carries a "Last Updated" date. Continuing to use the site after a change means you have accepted the new policy. Visit this page regularly to stay informed of the current state of the policy.

Visit our Frequently Asked Questions page for answers to general questions about using the site.

If you have any questions, objections, or requests to exercise your rights regarding this privacy policy, please contact our data protection team: